Job Overview

Will be responsible for all menu development, recipe and plating documentation, ingredient sourcing, staff training and maintaining food quality and standards. He will also be responsible for menu costing, menu developing, recipe creation, invoice imputing, and kitchen management. Prepare meals and follow establishment recipes. Duties include preparing ingredients, adhering to the restaurant menu, and following food health and safety procedures. Cook, clean, assist with cooks and other stuff, and deliver food in a fast-paced environment. Work may include operating a grill, oven, or fryer. Previous experience in a team environment and various cooking methods preferred.

Responsibilities and Duties

. Ensuring that all food meets the highest quality standards and is served on time.

. Planning the menu and designing the plating presentation for each dish.

. Coordinating kitchen staff and assisting them as required.

. Hiring and training staff to prepare and cook all the menu items.

. Stocktaking ingredients and equipment, and placing orders as needed.

. Enforcing best practices for safety and sanitation in the kitchen.

. Creating new recipes to regularly update the menu.

. Keeping track of new trends in the industry.

. Incorporating feedback from restaurant staff and patrons to make improvements or resolve issues.

. Consistently offer professional, friendly, and proactive guest service while supporting fellow Colleagues.

. Prepare and service all food items for a la carte menus according to restaurant recipes and standards.

. Actively share ideas, opinions, and suggestions in daily shift briefings.

. Maintain proper rotation of product in all coolers to minimize wastage/spoilage.

. Ensure storeroom requisitions/orders are accurate.

. Have full knowledge of all menu items, daily features, and promotions.

. Ensure the cleanliness and maintenance of all work areas, utensils, and equipment.

. Follow kitchen policies, procedures, and service standards.

. Follow all safety and sanitation policies when handling food and beverage.

. Assist Food & Beverage management team with stock-take as requested.

. Assist in transporting of food, beverage, and other items to and from the kitchen.

. Assist kitchen team in replenishing food items, crockery, cutlery, etc., on special functions/busy periods.

. Attend Department meetings as requested.

. Other duties as assigned.

Education & Experiences

Applicants must have a strong proven experience in Asian cooking (Chinese, Vietnamese, Japanese, Thai)

5 years minimum in leadership roles in kitchens

Highly responsible & reliable.

Must hold a journeyman Red Seal Certification or Culinary Arts Certification.

Must have up to date Food Safe Handling certification

East Asian cuisine experience is a must

Skills and Abilities

Strong leadership, organizational and customer service skills.

Should have strong supplier relations for the East Asian ingredients.

Mandarin and/or Cantonese language(s) will be considered a strong asset.

Ability to work well under pressure in a fast-paced environment.

Ability to work cohesively as part of a team.

Ability to focus attention on guest needs, always remaining calm and courteous.

Constant standing and walking throughout shift.

Frequent lifting and carrying up to 30 lbs.

Occasional kneeling, pushing, pulling.

Under the direction of the Games Manager/Supervisor/Pit Boss, the Table Games Dealer is responsible for dealing cards to guests in accordance with Alberta Gaming Liquor & Cannabis (AGLC) Terms and Conditions while providing excellent customer service. Maintaining the company’s core values is essential for this position. The Table Games Dealer is critical to the success of our business and always maintains a professional manner.

Responsibilities and Duties:

Welcomes guests to the table and deal cards as per AGLC Terms and Conditions.

Responds to guest issues and escalate as required.

Monitors chips and cash and ensures the integrity of the game.

Observes problematic guest behaviors and reports to the Supervisor as required.

Is a great team player and exemplify outstanding guest service, to both internal as well as external guests.

Develops and cultivates strong working relationships with guests, ownership, employees, the AGLC and the community and charitable organizations.

Ensures compliance with AGLC policies.

Ensures compliance with licensing laws, health and safety and other statutory regulations.

Promotes and maintains the highest levels of integrity and customer service.

Ensures outstanding guest service by responding promptly to guest needs and requests for service.

Follows and supports the core values of the company.

Other duties as required.

Education and Experience:

Minimum of high school education or suitable combination of education and experience.

Dealer Class 3 or above and must have either Roulette, Tile Paigow, or Craps.

Minimum 2 years of dealing experience (required).

Current AGLC registration gaming license, or ability to successfully become a registered gaming worker.

Ability to successfully pass a criminal background check.

AGLC certifications including Anti-money Laundering (AML) Certification, Deal us in Phase 1.

AGLC certifications including Deal us in Phase 2 and ProServe certification are considered an asset.

Skills and Abilities:

Ability to speak English is mandatory. Ability to fluently speak additional languages is an asset.

Strong work ethic with ability to maintain professionalism and a high level of confidentiality.

Knowledge of gaming controls.

Ability to maintain effective table control, in terms of both game speed and protecting the integrity of the game.

Ability to maintain 20+ hands per hour.

Ability to recognize signs of collusion or team play, angling, obvious misinterpretation, or manipulation of the house rules, etc.

Excellent written and verbal communication skills.

Excellent interpersonal skills, organized, with strong problem-solving skills.

Experience dealing with VIP guests is considered an asset.

Job Requirements:

Ready and willing to work a flexible schedule, including graveyards, weekends, and holidays. The hours of work will be based on operational needs.

Knowledge of AGLC Terms & Conditions and Operating Guidelines.

Knowledge and ability to clearly explain operating house rules to guests and employees.

Professional demeanor and ability to approach situations in a tactful manner.

Ability to work calmly under pressure and treat others with respect regardless of their status or position.

A passion for providing excellent service and full alignment with the organization’s vision.

Strong willingness to learn about guest needs and wants.

Work Conditions and Physical Requirements:

Stand/sit – Must be able to remain in a stationary position for most of the shift.

Walk – Must be able to occasionally move about inside the Casino.

Use of hands/fingers – must be able to use both hands to deal cards, pay chips, etc.

Talk/hear – must be able to detect, determine, identify, observe, inspect, and assess. This positions frequently communicates with guests and employees throughout the entirety of the shift. Must be able to exchange accurate information and professionalism in these situations. Visual acuity of at least 20/40 in either or both eyes with or without corrective lenses.

Works in an indoor, fast-paced environment.

Advanced attention to detail.

Ability to work well under pressure.

This role is a good fit for someone who is reliable, professional, comfortable working with the public, and able to stay alert during routine work. Most of the work involves access control, customer service, observation, patrols, documentation, answering routine calls, and supporting a safe environment for patrons and staff.

The right candidate will be outgoing enough to speak with people confidently, reliable enough to handle repetitive duties professionally, and mature enough to take security responsibilities seriously even when the shift is calm.

This position is based at Ace Casino Blackfoot, located minutes from downtown Calgary.

What the Role Involves

 Security Guards at Ace Casino Blackfoot are responsible for helping maintain a safe, professional, and welcoming environment. Duties may include:

• Greeting patrons and staff in a professional manner.
• Providing positive customer service in and around the casino.
• Answering questions and assisting patrons where appropriate.
• Monitoring entrances, exits, gaming areas, and other assigned posts.
• Conducting routine patrols inside and outside the property.
• Maintaining awareness of patron behaviour, safety concerns, and suspicious activity.
• Communicating clearly with supervisors, Security team members, Surveillance, and other departments.
• Responding to routine calls for service.
• Assisting with disruptive, intoxicated, or undesirable patrons when required.
• Supporting removals or refusals of entry under supervisor direction.
• Providing escorts for patrons or staff upon request.
• Responding to medical emergencies, security incidents, fire alarms, evacuations, and other emergency situations.
• Completing logs, notes, and incident reports accurately and professionally.
• Protecting confidential information.
• Following company policies, procedures, and regulatory requirements.
• Supporting good occupational health and safety practices.
• Performing gaming security duties related to casino operations.

This role includes a mix of active and stationary duties. Candidates should be prepared for shifts that may involve standing or sitting at posts for extended periods, routine monitoring, walking patrols, and periods of repetitive but important work.

 What We Are Looking For

 We are looking for candidates who can bring professionalism, consistency, and good judgment to the role. Strong candidates will be:

• Reliable and punctual.
• Comfortable interacting with the public.
• Calm under pressure.
• Able to follow direction and work within procedures.
• Observant and detail-oriented.
• Able to communicate clearly by radio, in person, and in writing.
• Comfortable working as part of a team.
• Professional when dealing with intoxicated, upset, or difficult individuals.
• Able to remain alert during slower periods of the shift.
• Willing to learn casino security procedures and regulatory requirements.

 Education and Experience

Required or preferred qualifications include:

• Must be 18 years of age or older.
• Minimum 1 year of customer service, public service, security, or related experience preferred.
• Security or gaming experience is an asset, but not required.
• Alberta Security Licence is an asset.
• Current First Aid/CPR C/AED certification is an asset, or must be obtained within 90 days of employment.
• Knowledge of Microsoft Office is an asset.
• Post-secondary education in Criminal Justice, Psychology, Sociology, Justice Studies, Social Work, or a related field is an asset.

Successful candidates must be able to complete all required regulatory and company training before or shortly after starting employment, including:

• Police Information Check, current within 90 days.
• ProTect.
• ProServe.
• Anti-Money Laundering training.
• AGLC Deal Us In.
• Any additional company or site-specific training required for the role.

 Skills and Abilities

 Candidates should be able to:

• Communicate professionally with patrons, staff, supervisors, and emergency responders.
• Write clear, accurate notes and reports.
• Use good judgment when dealing with routine issues or escalating concerns.
• Maintain confidentiality.
• Follow written and verbal instructions.
• Remain professional during conflict or stressful situations.
• Use de-escalation skills when dealing with upset, intoxicated, or disruptive individuals.
• Work independently while staying connected to the team.

 Physical Requirements

This position may require the ability to:

• Sit, stand, and walk for extended periods.
• Work indoors and outdoors in varying weather conditions.
• Respond quickly to urgent or emergency situations.
• Assist with physical interventions or restraints if required and legally justified.
• Lift up to 25 kg / approximately 50 lbs.

 Why Join Ace Casino Blackfoot Security?

This is a strong opportunity for someone who wants steady, public-facing security experience in a regulated environment. The work is structured, team-based, and procedure-driven, with opportunities to build skills in customer service, communication, report writing, emergency response, de-escalation, and casino operations.

For candidates interested in future growth in security, law enforcement, emergency services, corrections, public service, or supervisory roles, this position provides practical experience in a busy public environment where professionalism and consistency matter.

 Position Type

Part-Time Security Guard

 Part-time employees are scheduled based on business needs, availability, and operational requirements. Evening, overnight, weekend, and holiday availability may be required.

The Cashier/Counter will provide friendly, responsive service to create an exceptional dining experience for all guests by taking orders, making recommendations when appropriate, processing payments, and serving food or beverages to customers at the counter or table. Also, perform other duties in the areas of food and final order preparation including preparing beverages and arranging food items. 

Responsibilities and Duties: 

Promotes, works, and acts in a manner consistent with the mission of Ace and Cash Casino’s. 

Serves food, beverages, or desserts to customers. 

Prepares bills for food and accept payment or make a change. 

Performs cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary. 

Balances receipts and payments in cash registers. 

Wraps menu item such as sandwiches, hot entrees, and desserts for serving or for takeout. 

Scrubs and polish counters, steam tables, and other equipment, and clean glasses, dishes, and fountain equipment. 

Replenishes foods at serving stations. 

Brews coffee and tea, and fill containers with requested beverages. 

Attends all scheduled employee meetings and offers suggestions for improvement. 

Coordinates with and assist fellow employees to meet guests’ needs and support the operation of the restaurant. 

Fills-in for fellow employees where needed to ensure guest service standards and efficient operations. 

Takes guests’ orders and write ordered items on tickets, giving ticket stubs to customers when needed to identify filled orders. 

Orders items needed to replenish supplies. 

Serves salads, vegetables, meat, breads, and cocktails, ladle soups and sauces, portion desserts, and fill beverage cups and glasses. 

Sets up dining areas for meals and clear them following meals. 

Delivers orders to kitchens and pick up and serve food when it is ready. 

Adds relishes and garnishes to food orders, according to instructions. 

Arranges reservations for patrons of dining establishments. 

Other duties as assigned. 

Education and Experience: 

1-3 years’ experience in a hospitality environment is preferred. 

Casino or resort experience preferred. 

AGLC certifications including Proserve and Reel Facts. 

Skills and Abilities: 

Ability to work cohesively as part of a team. 

Ability to focus attention on guest needs, always remaining calm and courteous. 

Highly responsible and reliable. 

Follows all safety and sanitation policies when handling food and beverage. 

Consistently offers professional, friendly, and engaging service. 

Assist guests regarding menu items in an informative and helpful way. 

Follow outlet policies, procedures, and service standards. 

Have full knowledge of beverage lists and promotions. 

Have full knowledge of all menu items, garnishes, contents, and preparation methods. 

Professional demeanor and ability to approach situations in a tactful manner.  

Ability to work calmly under pressure and treat others with respect regardless of their status or position. 

A passion for providing excellent service and full alignment with the organization’s vision. 

Job Requirements: 

Ready and willing to work a flexible schedule, including graveyards, weekends, and holidays. The hours of work will be based on operational needs. 

Knowledge of AGLC Terms & Conditions and Operating Guidelines. 

Knowledge and ability to clearly explain operating house rules to guests and employees. 

Work Conditions and Physical Requirements: 

Walk/stand – Must be able to walk/stand throughout much of the shift throughout all outlets of the Casino. 

Talk/hear – must be able to detect, determine, identify, observe, inspect, and assess.  This positions frequently communicates with guests and employees throughout the entirety of the shift. Must be able to exchange accurate information and professionalism in these situations.   

Occasional kneeling, pushing, and pulling. 

Occasional ascending or descending ladders, stairs, and ramps. 

Frequent lifting and carrying up to 50 lbs. 

Works in an indoor, fast-paced environment. 

Advanced attention to detail. 

Ability to work under pressure. 

The Sous Chef will assist the Executive Chef/Executive Asian Chef with scheduling, menu costing, menu developing, recipe creation, invoice imputing, and kitchen management.   

Responsibilities and Duties: 

Promote, work, and act in a manner consistent with the mission of Cash & Ace Casinos. 

Consistently offer professional, friendly, and proactive guest service while supporting fellow colleagues. 

Prepare and service all food items for a la carte menus according to restaurant recipes and standards. 

Actively share ideas, opinions, and suggestions in daily shift briefings. 

Maintain proper rotation of product in all coolers to minimize wastage/spoilage. 

Ensure storeroom requisitions/orders are accurate. 

Have full knowledge of all menu items, daily features, and promotions. 

Ensure the cleanliness and maintenance of all work areas, utensils, and equipment. 

Follow kitchen policies, procedures, and service standards. 

Follow all safety and sanitation policies when handling food and beverage. 

Other duties as assigned. 

Assist Food & Beverage management team with stock-take as requested. 

Assist in transporting of food, beverage, and other items to and from the kitchen. 

Assist kitchen team in replenishing food items, crockery, cutlery, etc., on special functions/busy periods. 

Attend Department meetings as requested. 

Other duties as assigned. 

Education and Experience: 

High school diploma. 

Post-secondary training at a culinary institution. 

2 or more years’ experience working within the food industry as a Line Cook, Sous Chef, or Executive Chef.  

A journeyman Red Seal Certification or Culinary Arts Certification preferred.  

 Must poses 3-5 years of experience in a similar management role. 

Specific Hospitality food and beverage operational experience would be an asset with an understanding of menu design, inventory control and food cost practices and procedures.  

Skills and Abilities: 

Ability to work cohesively as part of a team. 

Ability to focus attention on guest needs, always remaining calm and courteous. 

Highly responsible and reliable. 

Follows all safety and sanitation policies when handling food and beverage. 

Consistently offers professional, friendly, and engaging service. 

Follow outlet policies, procedures, and service standards. 

Professional demeanor and ability to approach situations in a tactful manner.  

Ability to work calmly under pressure and treat others with respect regardless of their status or position. 

A passion for providing excellent service and full alignment with the organization’s vision. 

Training in Outlook Express, Microsoft Office (Word and Excel) is required.  

Job Requirements: 

Ready and willing to work a flexible schedule, including graveyards, weekends, and holidays. The hours of work will be based on operational needs. 

Knowledge of AGLC Terms & Conditions and Operating Guidelines. 

Knowledge and ability to clearly explain operating house rules to guests and employees. 

Proven hands-on experience in leading, motivating and scheduling a large team of kitchen employees.  

Work Conditions and Physical Requirements: 

Walk/stand – Must be able to walk/stand throughout much of the shift. 

Talk/hear – must be able to detect, determine, identify, observe, inspect, and assess.  This position frequently communicates with guests and employees throughout the entirety of the shift. Must be able to exchange accurate information and professionalism in these situations.   

Ability to handle using a wok frequently. 

Occasional kneeling, pushing, and pulling. 

Occasional ascending or descending ladders, stairs, and ramps.?? 

Frequent lifting and carrying up to 50 lbs. 

Works in an indoor, fast-paced environment. 

Advanced attention to detail. 

Ability to work under pressure.