The slot attendant is responsible for excellent customer service. The Slot Attendant will pay out Jackpots and assist guests with difficulties they encounter during their gaming experience.

Responsibilities and Duties:

Pays out Jackpots and Cancel Credits.

Processes and payouts of TITO and VLT Tickets.

Performs minor maintenance of slot machines including paper outs, bills, and ticket jams.

Provides outstanding customer service.

Is familiar with basic operations of each game and help and information to guests regarding game rules and casino rules.

Ensures duties are performed in accordance with AML Policies and procedures and Prize Disentitlement Policies

Assists in the overall cleanliness of the Casino (IE pushing in chairs, picking up glasses and throwing away trash)

Is knowledgeable with marketing and promotions.

Promotes the brand.

Promotes Winner’s Edge and the property player’s loyalty card.

Issues floats to other departments.

Reconciles daily paperwork to ensure balancing and proper cash handling.

Provides assistance and information to patrons regarding game rules and casino rules.

Sells and/or redeems lottery tickets.

Exchanges bills and/or coin with customers and F&B staff.

Other duties as assigned.

Education and Experience:

High school or equivalency

AGLC Gaming Registration Number 

Clear Criminal Record Check

AGLC Certifications:

AGLC Deal Us In Phase 1 

Proserve 

Anti-money Laundering

Lotto Learn

Skills and Abilities:

Professional demeanor and ability to approach situations in a tactful manor.

Ability to work calmly under pressure and treat others with respect regardless of their status or position.

Accepts responsibility for own actions.

A passion for providing excellent customer service and full alignment with the organizations vision.

Job Requirements:

Ready and willing to work a flexible schedule, including graveyards, weekends, and holidays. The hours of work will be based on operational needs.

Knowledge of AGLC Terms & Conditions and Operating Guidelines.

Professional demeanor and ability to approach situations in a tactful manner. 

Ability to work calmly under pressure and treat others with respect regardless of their status or position.

Work Conditions and Physical Requirements:

Walk/stand – Must be able to walk/stand throughout much of the shift.

Use of hands/fingers – must be able to use both hands to open machines and boxes on a repetitive basis.

Talk/hear – must be able to detect, determine, identify, observe, inspect, and assess.  This positions frequently communicates with employees throughout the entirety of the shift. Must be able to exchange accurate information and professionalism in these situations.  

Works in an indoor, fast-paced environment.

Advanced attention to detail.

Ability to work well under pressure.

Frequent bending, crouching, lifting, pulling, pushing, twisting, stretching, and turning. 

F&B Supervisor reports to Assistant F&B Manager. 

Job Overview 

Oversee daily or nightly shift(s), provide leadership necessary to achieve stated objectives in sales, costs, employee retention, guest service and satisfaction, food quality, cleanliness, and sanitation. 

Responsibilities and Duties 

Supervise and coordinate the activities of overnight F&B staff, including servers, bartenders, cooks, and support staff.

Ensure all food and beverage outlets operate efficiently and in compliance with health, safety, and sanitation regulations.

Increasing year over year sales

Executing all Food and Beverage promotions

Monitor guest satisfaction and respond promptly to guest concerns or complaints.

Assist with inventory control, ordering, and receiving of supplies.

Conduct nightly audits of sales, cash handling, and shift reports.

Train, coach, and mentor team members to uphold service standards and company policies.

Collaborate with security and other departments to ensure a safe and welcoming environment.

Maintain cleanliness and organization of all F&B areas during and after service.

Prepare shift reports and communicate key information to day-shift management.

Education and Experience 

1-2 years’ experience as Supervisor or Manager in multiple outlet experience or bar experience

Experience in back of the house and front of the house 

Casino or resort experience preferred 

Mandatory Valid AGLC Preserve Certification 

Basic food safety required 

Skills and Abilities 

Ability to work well under pressure in a fast-paced environment. 

Ability to work cohesively as part of a team. 

This is a great opportunity to join ACE Casinos as a Dual-Rate Security Guard/Supervisor based in Calgary. We are looking for a dependable, calm, and team-oriented individual who can perform frontline security guard duties while also stepping into occasional supervisory responsibilities as operational needs require. In this transitional role, the successful candidate will continue working alongside peers while gaining leadership experience through acting supervisor shifts, supporting a safe, secure, and service-focused casino environment.

Scheduling is based on operational requirements and requires availability for days, nights, weekdays, weekends, and holidays. When acting as Supervisor, shifts may follow a rotational pattern designed to provide experience across day, night, and weekend operations.

Example rotational schedule: Day 1–2: Day shifts, 6:00 AM – 6:00 PM; Day 3–4: Night shifts, 6:00 PM – 6:00 AM; Day 5–8: Days off. This 8-day cycle then repeats.

Responsibilities and Duties

On Regular Shifts — Guard Duties

·         Patrol the casino property and maintain consistent visibility in and around the casino.

·         Promote positive, friendly, discreet, and professional customer service for all guests and staff.

·         Answer inquiries and assist patrons when and where possible.

·         Maintain constant vigilance to help ensure the safety of patrons, staff, company property, and assets.

·         Communicate clearly with team members and on-shift supervisors to identify and report suspicious activities, individuals, misconduct, or safety concerns.

·         Respond to security incidents, medical emergencies, or behavioral incidents in a timely and professional manner.

·         Actively participate in the removal of individuals deemed undesirable, disruptive, or under the influence.

·         Provide escorts for patrons and staff to and from the casino upon request.

·         Implement fire alarm, bomb threat, robbery, and evacuation protocols when required.

·         Complete detailed written reports, incident reports, logs, and occurrence documentation accurately and neatly.

·         Ensure irregular, unusual, suspicious, or illegal activities are controlled and reported.

·         Safeguard confidential information and exercise due care to prevent improper disclosure or use.

·         Maintain and promote good public relations and communication with casino patrons and staff.

·         Complete Pit Checks to ensure table boxes are distributed to appropriate tables and properly reset and locked by count room staff.

·         Follow good OH&S practices and comply with all company rules, regulations, policies, and procedures.

·         Ensure money, chips, company property, and assets are kept safe and secure.

·         Execute all duties in a positive and professional manner.

When Acting as Supervisor — As Needed

·         Coordinate the security response during medical, behavioral, safety, or operational incidents.

·         Support, coach, and give clear direction or feedback to guards on shift when needed.

·         Liaise with Surveillance, Operations, department managers, and other leadership partners.

·         Monitor shift coverage, radio discipline, team accountability, and general adherence to security standards.

·         Ensure safety, service, and professionalism expectations are met throughout the shift.

We’re Looking for Someone Who

·         Remains calm and confident in fast-moving or high-pressure situations.

·         Can lead respectfully without creating distance from the team.

·         Gives clear direction and feedback when acting in a leadership role.

·         Wants to grow professionally and is open to coaching and feedback.

·         Can shift between team members and acting supervisor without friction.

Education, Experience, and Requirements

·         1–3 years of prior security guard experience.

·         Excellent attendance and a consistent track record of professionalism.

·         Comfortable stepping into a leadership role when requested.

·         Able to work a rotational schedule, including days, nights, weekends, and holidays.

·         Physically capable of lifting up to 50 lbs, completing extended patrols, and assisting with snow removal or other urgent physical tasks.

·         AGLC Registration.

·         AGLC ProTect.

·         AGLC ProServe.

·         AGLC Reel Facts VLT employee training.

Why Apply?

·         Gain real leadership experience in a live casino environment.

·         Receive direct mentorship from the Security Manager and existing supervisors.

·         Build exposure to scheduling, coaching, team development, and shift accountability.

·         Receive priority consideration for future full-time supervisor opportunities.

The Executive Chef will develop and provide excellent leadership to all employees while being focused on delivering a high level of food service that meets or exceeds guest expectations. They will lead the development of annual operating and capital budgets and be a key part of the strategic planning process for continuous success in all reporting areas.

The Executive Chef will deliver exceptional experiences in all that we do and will constantly aspire to create a second home environment for our guests. The Executive Chef will assist the Asian Executive Chef, and Sous Chefs, with scheduling, menu costing, menu developing, recipe creation, invoice inputting, and overall kitchen management.

Responsibilities and Duties:

• Ensures service excellence in the execution and preparation of all food products served.

· Builds effective working relationships with guests, employees, and operational leaders.

· Demonstrates innovation across food and beverage operations.

· Ensures adherence to approved operating policies, programs, procedures, and company standards.

· Works closely with the Regional General Manager - Food and Beverage and site Food and Beverage leaders to create

effective programs and operational synergies.

· Attends management meetings, department meetings, in-house training programs, and other meetings as required.

· Effectively addresses guest and employee concerns and complaints.

· Develops a strong understanding of guest dining needs and implements plans accordingly.

· Organizes and conducts employee training programs.

Coordinates scheduling, inventory, purchasing, and ordering requirements.

· Oversees kitchen employees to ensure quality, speed, consistency, and presentation standards are achieved.

· Creates, develops, tests, and costs core menus, limited-time offers, specials, and promotional menu items in collaboration

with the Regional General Manager - Food and Beverage.

· Develops and maintains standardized recipes, portion specifications, plating standards, yields, allergen information, and

current item costing for all approved menu products.

· Reviews menu performance, product mix, guest response, food cost, and contribution margin, and recommends pricing,

positioning, modification, or removal of menu items.

· Leads the operational rollout of new menus and limited-time offers, including product sourcing, recipe documentation, staff

training, equipment requirements, production planning, and post-launch review.

· Monitors food cost, waste, purchasing, inventory variance, portion control, and product utilization, and implements

corrective action when results fall outside approved targets.

· Evaluates products and suppliers in collaboration with the Regional General Manager - Food and Beverage and identifies

opportunities to improve quality, consistency, availability, and cost.

· Establishes and audits consistent culinary standards, recipes, presentation, product specifications, and kitchen procedures

across all assigned properties while accommodating approved site-specific requirements.

· Develops Sous Chefs, Chefs de Partie, and other culinary leaders through coaching, delegation, performance

management, succession planning, and structured development plans.

· Ensures compliance with food safety requirements, public health standards, occupational health and safety requirements,

allergen controls, company policies, and applicable regulatory requirements.

· Ensures kitchen areas are clean, organized, properly maintained, and appropriately equipped.

· Performs other duties as assigned.

Education and Experience:

• A journeyman Red Seal Certification or Culinary Arts Certification preferred.

• Must possess a minimum of 5 years of experience in an Executive Chef, Restaurant Chef and/or Executive Sous Chef capacity.

• Proven hands-on experience in leading, motivating and scheduling a large team of kitchen employees.

• Specific Hospitality food and beverage operational experience would be an asset with an understanding of menu design, inventory control and food cost practices and procedures.

Skills and Abilities:

• Ability to work cohesively as part of a team.

• Ability to focus attention on guest needs, always remaining calm and courteous.

• Highly responsible and reliable.

• Follows all safety and sanitation policies when handling food and beverage.

• Consistently offers professional, friendly, and engaging service.

• Follow outlet policies, procedures, and service standards.

• Professional demeanor and ability to approach situations in a tactful manner.

• Ability to work calmly under pressure and treat others with respect regardless of their status or position.

• A passion for providing excellent service and full alignment with the organization’s vision.

• Training in Outlook Express, Microsoft Office (Word and Excel) is required.

Job Requirements:

• Ready and willing to work a flexible schedule, including graveyards, weekends, and holidays. The hours of work will be based on operational needs.

• Knowledge of AGLC Terms & Conditions and Operating Guidelines.

• Knowledge and ability to clearly explain operating house rules to guests and employees.

• Proven hands-on experience in leading, motivating and scheduling a large team of kitchen employees.

Work Conditions and Physical Requirements:

• Walk/stand – Must be able to walk/stand throughout much of the shift.

• Talk/hear – must be able to detect, determine, identify, observe, inspect, and assess. This position frequently communicates with guests and employees throughout the entirety of the shift. Must be able to exchange accurate information and professionalism in these situations.

• Occasional kneeling, pushing, and pulling.

• Occasional ascending or descending ladders, stairs, and ramps.

• Frequent lifting and carrying up to 50 lbs.

• Works in an indoor, fast-paced environment.

• Advanced attention to detail.

• Ability to work under pressure.

Reporting to the Security & OHS Manager, the Assistant Security Manager is a hands-on operational leader who combines daily on-floor supervision with ownership of key departmental functions. This role is responsible for shift leadership while maintaining accountability for the effective execution of core operational processes and the consistent application of professional, operational, and documentation standards across all shifts.

Working within a 24/7 casino environment, the Assistant Security Manager is expected to operate with a high degree of independence, take ownership of assigned responsibilities, and follow through to achieve results. While this position remains actively involved in day-to-day security operations, it also plays an important role in maintaining consistency, strengthening team performance, and identifying and addressing operational gaps.

This role is well suited to individuals ready to take the next step in leadership within a regulated, high-accountability environment.

Key Responsibilities

On-Floor Supervision & Incident Leadership

- Serve as the shift leader during assigned shifts, providing clear direction, oversight, and accountability for security operations.

- Lead and coordinate responses to security, medical, and safety-related incidents, ensuring appropriate control, escalation, and documentation.

- Provide real-time guidance on policy application, de-escalation, and professional conduct, reinforcing consistent decision-making across the team.

- Maintain a strong and visible presence throughout the casino to support situational awareness, reinforce staff performance, and ensure operational consistency.

- Ensure incidents are managed in a manner that reflects departmental standards, regulatory requirements, and professional expectations.

Operational & Administrative Leadership

- Take ownership of assigned operational and administrative functions within the security department, ensuring consistent execution and measurable outcomes.

- Lead or contribute to core functions such as scheduling, training coordination, performance standards, and compliance-related processes, with responsibilities evolving based on operational needs and individual strengths.

- Ensure consistency in documentation, reporting, and procedural adherence across all shifts.

- Identify operational gaps, inefficiencies, or inconsistencies and implement practical solutions.

- Maintain organization and follow-through on administrative responsibilities, balancing these with ongoing operational duties.

- Liaise effectively with Surveillance, internal departments, and external partners to support coordinated operations and incident management.

Education and Experience

- Minimum 3 years of experience in a full-time security supervisor role with direct responsibility for staff oversight and shift operations.

- Post-secondary education in a related field (e.g., business, criminal justice, psychology, or sociology) is an asset.

- Experience in a regulated or high-accountability environment is preferred.

- Demonstrated experience in conflict resolution, de-escalation, and incident management.

- Experience supporting or leading operational functions such as scheduling, training, or team coordination is an asset.

- Experience working within or alongside health and safety programs is an asset.

- Experience working with a diverse workforce.

Certifications and Requirements

- Standard First Aid Level C with AED (required at time of hire).

- Valid Alberta Driver’s License.

- Ability to obtain and maintain an AGLC Gaming Registration.

- Ability to obtain required AGLC certifications during onboarding, including:

- ProTect

- ProServe

- Reel Facts

- Deal Us In Phase 1 & 2

- Anti-Money Laundering (AML)

Additional Assets

- Alberta Security Services and Investigators License.

- PPCT or equivalent use-of-force training.

- Additional security, leadership, or safety-related training or certifications.

Skills and Abilities

- Ability to take ownership of responsibilities and follow through to completion without reliance on ongoing direction.

- Strong organizational and time management skills, with the ability to balance operational leadership and administrative responsibilities.

- Sound judgement and decision-making in a low-incident, high-accountability environment.

- Strong written communication skills, with a focus on clarity, accuracy, and professional documentation.

- Ability to lead by example and influence staff performance across multiple shifts.

- Professional, calm, and controlled approach when interacting with guests, staff, and external partners.

- Strong situational awareness and the ability to respond effectively under pressure.

- High level of integrity, discretion, and reliability.

Work Conditions and Physical Requirements

- Ability to stand and walk for extended periods while maintaining awareness and responsiveness throughout the shift.

- Ability to lift and carry items up to 50 lbs.

- Ability to perform physical tasks as required, including outdoor duties such as snow removal.

- Ability to provide first aid and respond to medical emergencies as required.

- Ability to safely intervene in physical altercations or assist in preventing assaults when necessary, in accordance with training and policy.