The Guest Services Representative has one of the most important roles in the casino as they are usually the first and last to greet our casino guests. The Guest Services Representative supports and assists in the promotion and execution of all marketing promotions for guests by delivering superior customer service standards. 

Responsibilities and Duties: 

Promotes positive guest relationships by providing prompt, courteous and efficient service to all guests. 

Endorses current promotions and upcoming activities.  

Listens to customer complaints and resolves problems to restore and promote excellent guest satisfaction and escalates complaints to the Slot Manager, Slot Supervisor, or Games Manager if required. 

Creates updates and edits players' memberships as needed or requested. 

Assists guests with questions about new games, promotions, and events.  

Executes marketing plans and programs, including speaking on the PA system.  

Runs coat check area as needed or required.  

Supports tour buses in arrival and departure as required.  

Maintains and adheres to the privacy and confidentiality of all guest information.  

Accurately accounts for cash sales, lottery, etc. 

Stocking and inventory for guest services including grab and go menu selections. 

Other duties as assigned. 

Education and Experience: 

High School Diploma. 

Previous experience in guest services is considered an asset. 

AGLC certifications including Proserve and Lotto Learn.  

Skills and Abilities: 

Ability to work cohesively as part of a team. 

Ability to focus attention on guest needs, always remaining calm and courteous. 

Highly responsible and reliable. 

Follows all safety and sanitation policies when handling food and beverage. 

Consistently offers professional, friendly, and engaging service. 

Follow outlet policies, procedures, and service standards. 

Professional demeanor and ability to approach situations in a tactful manner.  

Ability to work calmly under pressure and treat others with respect regardless of their status or position. 

A passion for providing excellent service and full alignment with the organization’s vision. 

Job Requirements: 

Ready and willing to work a flexible schedule, including graveyards, weekends, and holidays. The hours of work will be based on operational needs. 

Exceptional customer service skills including proficiency in the English language. 

Professional demeanor and ability to approach situations in a tactful manner.  

Ability to work calmly under pressure and treat others with respect regardless of their status or position. 

Training in Outlook Express, Microsoft Office (Word and Excel) is required.  

Work Conditions and Physical Requirements: 

Walk/stand – Must be able to walk/stand throughout much of the shift. 

Talk/hear – must be able to detect, determine, identify, observe, inspect, and assess.  This position frequently communicates with guests and employees throughout the entirety of the shift. Must be able to exchange accurate information and professionalism in these situations.   

Occasional kneeling, pushing, and pulling. 

Occasional ascending or descending ladders, stairs, and ramps. 

Frequent lifting and carrying up to 50 lbs. 

Works in an indoor, fast-paced environment. 

Advanced attention to detail. 

Ability to work under pressure.

This is a great opportunity to join ACE Casinos as a Dual-Rate Security Guard/Supervisor based in Calgary. We are looking for a dependable, calm, and team-oriented individual who can perform frontline security guard duties while also stepping into occasional supervisory responsibilities as operational needs require. In this transitional role, the successful candidate will continue working alongside peers while gaining leadership experience through acting supervisor shifts, supporting a safe, secure, and service-focused casino environment.

Scheduling is based on operational requirements and requires availability for days, nights, weekdays, weekends, and holidays. When acting as Supervisor, shifts may follow a rotational pattern designed to provide experience across day, night, and weekend operations.

Example rotational schedule: Day 1–2: Day shifts, 6:00 AM – 6:00 PM; Day 3–4: Night shifts, 6:00 PM – 6:00 AM; Day 5–8: Days off. This 8-day cycle then repeats.

Responsibilities and Duties

On Regular Shifts — Guard Duties

·         Patrol the casino property and maintain consistent visibility in and around the casino.

·         Promote positive, friendly, discreet, and professional customer service for all guests and staff.

·         Answer inquiries and assist patrons when and where possible.

·         Maintain constant vigilance to help ensure the safety of patrons, staff, company property, and assets.

·         Communicate clearly with team members and on-shift supervisors to identify and report suspicious activities, individuals, misconduct, or safety concerns.

·         Respond to security incidents, medical emergencies, or behavioral incidents in a timely and professional manner.

·         Actively participate in the removal of individuals deemed undesirable, disruptive, or under the influence.

·         Provide escorts for patrons and staff to and from the casino upon request.

·         Implement fire alarm, bomb threat, robbery, and evacuation protocols when required.

·         Complete detailed written reports, incident reports, logs, and occurrence documentation accurately and neatly.

·         Ensure irregular, unusual, suspicious, or illegal activities are controlled and reported.

·         Safeguard confidential information and exercise due care to prevent improper disclosure or use.

·         Maintain and promote good public relations and communication with casino patrons and staff.

·         Complete Pit Checks to ensure table boxes are distributed to appropriate tables and properly reset and locked by count room staff.

·         Follow good OH&S practices and comply with all company rules, regulations, policies, and procedures.

·         Ensure money, chips, company property, and assets are kept safe and secure.

·         Execute all duties in a positive and professional manner.

When Acting as Supervisor — As Needed

·         Coordinate the security response during medical, behavioral, safety, or operational incidents.

·         Support, coach, and give clear direction or feedback to guards on shift when needed.

·         Liaise with Surveillance, Operations, department managers, and other leadership partners.

·         Monitor shift coverage, radio discipline, team accountability, and general adherence to security standards.

·         Ensure safety, service, and professionalism expectations are met throughout the shift.

We’re Looking for Someone Who

·         Remains calm and confident in fast-moving or high-pressure situations.

·         Can lead respectfully without creating distance from the team.

·         Gives clear direction and feedback when acting in a leadership role.

·         Wants to grow professionally and is open to coaching and feedback.

·         Can shift between team members and acting supervisor without friction.

Education, Experience, and Requirements

·         1–3 years of prior security guard experience.

·         Excellent attendance and a consistent track record of professionalism.

·         Comfortable stepping into a leadership role when requested.

·         Able to work a rotational schedule, including days, nights, weekends, and holidays.

·         Physically capable of lifting up to 50 lbs, completing extended patrols, and assisting with snow removal or other urgent physical tasks.

·         AGLC Registration.

·         AGLC ProTect.

·         AGLC ProServe.

·         AGLC Reel Facts VLT employee training.

Why Apply?

·         Gain real leadership experience in a live casino environment.

·         Receive direct mentorship from the Security Manager and existing supervisors.

·         Build exposure to scheduling, coaching, team development, and shift accountability.

·         Receive priority consideration for future full-time supervisor opportunities.

The Executive Chef will develop and provide excellent leadership to all employees while being focused on delivering a high level of food service that meets or exceeds guest expectations. They will lead the development of annual operating and capital budgets and be a key part of the strategic planning process for continuous success in all reporting areas.

The Executive Chef will deliver exceptional experiences in all that we do and will constantly aspire to create a second home environment for our guests. The Executive Chef will assist the Asian Executive Chef, and Sous Chefs, with scheduling, menu costing, menu developing, recipe creation, invoice inputting, and overall kitchen management.

Responsibilities and Duties:

• Ensures service excellence in the execution and preparation of all food products served.

· Builds effective working relationships with guests, employees, and operational leaders.

· Demonstrates innovation across food and beverage operations.

· Ensures adherence to approved operating policies, programs, procedures, and company standards.

· Works closely with the Regional General Manager - Food and Beverage and site Food and Beverage leaders to create

effective programs and operational synergies.

· Attends management meetings, department meetings, in-house training programs, and other meetings as required.

· Effectively addresses guest and employee concerns and complaints.

· Develops a strong understanding of guest dining needs and implements plans accordingly.

· Organizes and conducts employee training programs.

Coordinates scheduling, inventory, purchasing, and ordering requirements.

· Oversees kitchen employees to ensure quality, speed, consistency, and presentation standards are achieved.

· Creates, develops, tests, and costs core menus, limited-time offers, specials, and promotional menu items in collaboration

with the Regional General Manager - Food and Beverage.

· Develops and maintains standardized recipes, portion specifications, plating standards, yields, allergen information, and

current item costing for all approved menu products.

· Reviews menu performance, product mix, guest response, food cost, and contribution margin, and recommends pricing,

positioning, modification, or removal of menu items.

· Leads the operational rollout of new menus and limited-time offers, including product sourcing, recipe documentation, staff

training, equipment requirements, production planning, and post-launch review.

· Monitors food cost, waste, purchasing, inventory variance, portion control, and product utilization, and implements

corrective action when results fall outside approved targets.

· Evaluates products and suppliers in collaboration with the Regional General Manager - Food and Beverage and identifies

opportunities to improve quality, consistency, availability, and cost.

· Establishes and audits consistent culinary standards, recipes, presentation, product specifications, and kitchen procedures

across all assigned properties while accommodating approved site-specific requirements.

· Develops Sous Chefs, Chefs de Partie, and other culinary leaders through coaching, delegation, performance

management, succession planning, and structured development plans.

· Ensures compliance with food safety requirements, public health standards, occupational health and safety requirements,

allergen controls, company policies, and applicable regulatory requirements.

· Ensures kitchen areas are clean, organized, properly maintained, and appropriately equipped.

· Performs other duties as assigned.

Education and Experience:

• A journeyman Red Seal Certification or Culinary Arts Certification preferred.

• Must possess a minimum of 5 years of experience in an Executive Chef, Restaurant Chef and/or Executive Sous Chef capacity.

• Proven hands-on experience in leading, motivating and scheduling a large team of kitchen employees.

• Specific Hospitality food and beverage operational experience would be an asset with an understanding of menu design, inventory control and food cost practices and procedures.

Skills and Abilities:

• Ability to work cohesively as part of a team.

• Ability to focus attention on guest needs, always remaining calm and courteous.

• Highly responsible and reliable.

• Follows all safety and sanitation policies when handling food and beverage.

• Consistently offers professional, friendly, and engaging service.

• Follow outlet policies, procedures, and service standards.

• Professional demeanor and ability to approach situations in a tactful manner.

• Ability to work calmly under pressure and treat others with respect regardless of their status or position.

• A passion for providing excellent service and full alignment with the organization’s vision.

• Training in Outlook Express, Microsoft Office (Word and Excel) is required.

Job Requirements:

• Ready and willing to work a flexible schedule, including graveyards, weekends, and holidays. The hours of work will be based on operational needs.

• Knowledge of AGLC Terms & Conditions and Operating Guidelines.

• Knowledge and ability to clearly explain operating house rules to guests and employees.

• Proven hands-on experience in leading, motivating and scheduling a large team of kitchen employees.

Work Conditions and Physical Requirements:

• Walk/stand – Must be able to walk/stand throughout much of the shift.

• Talk/hear – must be able to detect, determine, identify, observe, inspect, and assess. This position frequently communicates with guests and employees throughout the entirety of the shift. Must be able to exchange accurate information and professionalism in these situations.

• Occasional kneeling, pushing, and pulling.

• Occasional ascending or descending ladders, stairs, and ramps.

• Frequent lifting and carrying up to 50 lbs.

• Works in an indoor, fast-paced environment.

• Advanced attention to detail.

• Ability to work under pressure.

Reporting to the Security & OHS Manager, the Assistant Security Manager is a hands-on operational leader who combines daily on-floor supervision with ownership of key departmental functions. This role is responsible for shift leadership while maintaining accountability for the effective execution of core operational processes and the consistent application of professional, operational, and documentation standards across all shifts.

Working within a 24/7 casino environment, the Assistant Security Manager is expected to operate with a high degree of independence, take ownership of assigned responsibilities, and follow through to achieve results. While this position remains actively involved in day-to-day security operations, it also plays an important role in maintaining consistency, strengthening team performance, and identifying and addressing operational gaps.

This role is well suited to individuals ready to take the next step in leadership within a regulated, high-accountability environment.

Key Responsibilities

On-Floor Supervision & Incident Leadership

- Serve as the shift leader during assigned shifts, providing clear direction, oversight, and accountability for security operations.

- Lead and coordinate responses to security, medical, and safety-related incidents, ensuring appropriate control, escalation, and documentation.

- Provide real-time guidance on policy application, de-escalation, and professional conduct, reinforcing consistent decision-making across the team.

- Maintain a strong and visible presence throughout the casino to support situational awareness, reinforce staff performance, and ensure operational consistency.

- Ensure incidents are managed in a manner that reflects departmental standards, regulatory requirements, and professional expectations.

Operational & Administrative Leadership

- Take ownership of assigned operational and administrative functions within the security department, ensuring consistent execution and measurable outcomes.

- Lead or contribute to core functions such as scheduling, training coordination, performance standards, and compliance-related processes, with responsibilities evolving based on operational needs and individual strengths.

- Ensure consistency in documentation, reporting, and procedural adherence across all shifts.

- Identify operational gaps, inefficiencies, or inconsistencies and implement practical solutions.

- Maintain organization and follow-through on administrative responsibilities, balancing these with ongoing operational duties.

- Liaise effectively with Surveillance, internal departments, and external partners to support coordinated operations and incident management.

Education and Experience

- Minimum 3 years of experience in a full-time security supervisor role with direct responsibility for staff oversight and shift operations.

- Post-secondary education in a related field (e.g., business, criminal justice, psychology, or sociology) is an asset.

- Experience in a regulated or high-accountability environment is preferred.

- Demonstrated experience in conflict resolution, de-escalation, and incident management.

- Experience supporting or leading operational functions such as scheduling, training, or team coordination is an asset.

- Experience working within or alongside health and safety programs is an asset.

- Experience working with a diverse workforce.

Certifications and Requirements

- Standard First Aid Level C with AED (required at time of hire).

- Valid Alberta Driver’s License.

- Ability to obtain and maintain an AGLC Gaming Registration.

- Ability to obtain required AGLC certifications during onboarding, including:

- ProTect

- ProServe

- Reel Facts

- Deal Us In Phase 1 & 2

- Anti-Money Laundering (AML)

Additional Assets

- Alberta Security Services and Investigators License.

- PPCT or equivalent use-of-force training.

- Additional security, leadership, or safety-related training or certifications.

Skills and Abilities

- Ability to take ownership of responsibilities and follow through to completion without reliance on ongoing direction.

- Strong organizational and time management skills, with the ability to balance operational leadership and administrative responsibilities.

- Sound judgement and decision-making in a low-incident, high-accountability environment.

- Strong written communication skills, with a focus on clarity, accuracy, and professional documentation.

- Ability to lead by example and influence staff performance across multiple shifts.

- Professional, calm, and controlled approach when interacting with guests, staff, and external partners.

- Strong situational awareness and the ability to respond effectively under pressure.

- High level of integrity, discretion, and reliability.

Work Conditions and Physical Requirements

- Ability to stand and walk for extended periods while maintaining awareness and responsiveness throughout the shift.

- Ability to lift and carry items up to 50 lbs.

- Ability to perform physical tasks as required, including outdoor duties such as snow removal.

- Ability to provide first aid and respond to medical emergencies as required.

- Ability to safely intervene in physical altercations or assist in preventing assaults when necessary, in accordance with training and policy.

Under the direction of the Games Manager/Supervisor/Pit Boss, the Table Games Dealer is responsible for dealing cards to guests in accordance with Alberta Gaming Liquor & Cannabis (AGLC) Terms and Conditions while providing excellent customer service. Maintaining the company’s core values is essential for this position. The Table Games Dealer is critical to the success of our business and always maintains a professional manner.

Responsibilities and Duties:

Welcomes guests to the table and deal cards as per AGLC Terms and Conditions.

Responds to guest issues and escalate as required.

Monitors chips and cash and ensures the integrity of the game.

Observes problematic guest behaviors and reports to the Supervisor as required.

Is a great team player and exemplify outstanding guest service, to both internal as well as external guests.

Develops and cultivates strong working relationships with guests, ownership, employees, the AGLC and the community and charitable organizations.

Ensures compliance with AGLC policies.

Ensures compliance with licensing laws, health and safety and other statutory regulations.

Promotes and maintains the highest levels of integrity and customer service.

Ensures outstanding guest service by responding promptly to guest needs and requests for service.

Follows and supports the core values of the company.

Other duties as required.

Education and Experience:

Minimum of high school education or suitable combination of education and experience.

Current AGLC registration gaming license, or ability to successfully become a registered gaming worker.

Ability to successfully pass a criminal background check.

AGLC certifications including Anti-money Laundering (AML) Certification, Deal us in Phase 1.

AGLC certifications including Deal us in Phase 2 and ProServe certification are considered an asset.

Skills and Abilities:

Ability to speak English is mandatory. Ability to fluently speak additional languages is an asset.

Strong work ethic with ability to maintain professionalism and a high level of confidentiality.

Knowledge of gaming controls.

Ability to maintain effective table control, in terms of both game speed and protecting the integrity of the game.

Ability to maintain 20+ hands per hour.

Ability to recognize signs of collusion or team play, angling, obvious misinterpretation, or manipulation of the house rules, etc.

Excellent written and verbal communication skills.

Excellent interpersonal skills, organized, with strong problem-solving skills.

Experience dealing with VIP guests is considered an asset.

Job Requirements:

Ready and willing to work a flexible schedule, including graveyards, weekends, and holidays. The hours of work will be based on operational needs.

Knowledge of AGLC Terms & Conditions and Operating Guidelines.

Knowledge and ability to clearly explain operating house rules to guests and employees.

Professional demeanor and ability to approach situations in a tactful manner.

Ability to work calmly under pressure and treat others with respect regardless of their status or position.

A passion for providing excellent service and full alignment with the organization’s vision.

Strong willingness to learn about guest needs and wants.

Work Conditions and Physical Requirements:

Stand/sit – Must be able to remain in a stationary position for most of the shift.

Walk – Must be able to occasionally move about inside the Casino.

Use of hands/fingers – must be able to use both hands to deal cards, pay chips, etc.

Talk/hear – must be able to detect, determine, identify, observe, inspect, and assess. This positions frequently communicates with guests and employees throughout the entirety of the shift. Must be able to exchange accurate information and professionalism in these situations. Visual acuity of at least 20/40 in either or both eyes with or without corrective lenses.

Works in an indoor, fast-paced environment.

Advanced attention to detail.

Ability to work well under pressure.

Job Overview

Will be responsible for all menu development, recipe and plating documentation, ingredient sourcing, staff training and maintaining food quality and standards. He will also be responsible for menu costing, menu developing, recipe creation, invoice imputing, and kitchen management. Prepare meals and follow establishment recipes. Duties include preparing ingredients, adhering to the restaurant menu, and following food health and safety procedures. Cook, clean, assist with cooks and other stuff, and deliver food in a fast-paced environment. Work may include operating a grill, oven, or fryer. Previous experience in a team environment and various cooking methods preferred.

Responsibilities and Duties

. Ensuring that all food meets the highest quality standards and is served on time.

. Planning the menu and designing the plating presentation for each dish.

. Coordinating kitchen staff and assisting them as required.

. Hiring and training staff to prepare and cook all the menu items.

. Stocktaking ingredients and equipment, and placing orders as needed.

. Enforcing best practices for safety and sanitation in the kitchen.

. Creating new recipes to regularly update the menu.

. Keeping track of new trends in the industry.

. Incorporating feedback from restaurant staff and patrons to make improvements or resolve issues.

. Consistently offer professional, friendly, and proactive guest service while supporting fellow Colleagues.

. Prepare and service all food items for a la carte menus according to restaurant recipes and standards.

. Actively share ideas, opinions, and suggestions in daily shift briefings.

. Maintain proper rotation of product in all coolers to minimize wastage/spoilage.

. Ensure storeroom requisitions/orders are accurate.

. Have full knowledge of all menu items, daily features, and promotions.

. Ensure the cleanliness and maintenance of all work areas, utensils, and equipment.

. Follow kitchen policies, procedures, and service standards.

. Follow all safety and sanitation policies when handling food and beverage.

. Assist Food & Beverage management team with stock-take as requested.

. Assist in transporting of food, beverage, and other items to and from the kitchen.

. Assist kitchen team in replenishing food items, crockery, cutlery, etc., on special functions/busy periods.

. Attend Department meetings as requested.

. Other duties as assigned.

Education & Experiences

Applicants must have a strong proven experience in Asian cooking (Chinese, Vietnamese, Japanese, Thai)

5 years minimum in leadership roles in kitchens

Highly responsible & reliable.

Must hold a journeyman Red Seal Certification or Culinary Arts Certification.

Must have up to date Food Safe Handling certification

East Asian cuisine experience is a must

Skills and Abilities

Strong leadership, organizational and customer service skills.

Should have strong supplier relations for the East Asian ingredients.

Mandarin and/or Cantonese language(s) will be considered a strong asset.

Ability to work well under pressure in a fast-paced environment.

Ability to work cohesively as part of a team.

Ability to focus attention on guest needs, always remaining calm and courteous.

Constant standing and walking throughout shift.

Frequent lifting and carrying up to 30 lbs.

Occasional kneeling, pushing, pulling.

The Cashier/Counter will provide friendly, responsive service to create an exceptional dining experience for all guests by taking orders, making recommendations when appropriate, processing payments, and serving food or beverages to customers at the counter or table. Also, perform other duties in the areas of food and final order preparation including preparing beverages and arranging food items. 

Responsibilities and Duties: 

Promotes, works, and acts in a manner consistent with the mission of Ace and Cash Casino’s. 

Serves food, beverages, or desserts to customers. 

Prepares bills for food and accept payment or make a change. 

Performs cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary. 

Balances receipts and payments in cash registers. 

Wraps menu item such as sandwiches, hot entrees, and desserts for serving or for takeout. 

Scrubs and polish counters, steam tables, and other equipment, and clean glasses, dishes, and fountain equipment. 

Replenishes foods at serving stations. 

Brews coffee and tea, and fill containers with requested beverages. 

Attends all scheduled employee meetings and offers suggestions for improvement. 

Coordinates with and assist fellow employees to meet guests’ needs and support the operation of the restaurant. 

Fills-in for fellow employees where needed to ensure guest service standards and efficient operations. 

Takes guests’ orders and write ordered items on tickets, giving ticket stubs to customers when needed to identify filled orders. 

Orders items needed to replenish supplies. 

Serves salads, vegetables, meat, breads, and cocktails, ladle soups and sauces, portion desserts, and fill beverage cups and glasses. 

Sets up dining areas for meals and clear them following meals. 

Delivers orders to kitchens and pick up and serve food when it is ready. 

Adds relishes and garnishes to food orders, according to instructions. 

Arranges reservations for patrons of dining establishments. 

Other duties as assigned. 

Education and Experience: 

1-3 years’ experience in a hospitality environment is preferred. 

Casino or resort experience preferred. 

AGLC certifications including Proserve and Reel Facts. 

Skills and Abilities: 

Ability to work cohesively as part of a team. 

Ability to focus attention on guest needs, always remaining calm and courteous. 

Highly responsible and reliable. 

Follows all safety and sanitation policies when handling food and beverage. 

Consistently offers professional, friendly, and engaging service. 

Assist guests regarding menu items in an informative and helpful way. 

Follow outlet policies, procedures, and service standards. 

Have full knowledge of beverage lists and promotions. 

Have full knowledge of all menu items, garnishes, contents, and preparation methods. 

Professional demeanor and ability to approach situations in a tactful manner.  

Ability to work calmly under pressure and treat others with respect regardless of their status or position. 

A passion for providing excellent service and full alignment with the organization’s vision. 

Job Requirements: 

Ready and willing to work a flexible schedule, including graveyards, weekends, and holidays. The hours of work will be based on operational needs. 

Knowledge of AGLC Terms & Conditions and Operating Guidelines. 

Knowledge and ability to clearly explain operating house rules to guests and employees. 

Work Conditions and Physical Requirements: 

Walk/stand – Must be able to walk/stand throughout much of the shift throughout all outlets of the Casino. 

Talk/hear – must be able to detect, determine, identify, observe, inspect, and assess.  This positions frequently communicates with guests and employees throughout the entirety of the shift. Must be able to exchange accurate information and professionalism in these situations.   

Occasional kneeling, pushing, and pulling. 

Occasional ascending or descending ladders, stairs, and ramps. 

Frequent lifting and carrying up to 50 lbs. 

Works in an indoor, fast-paced environment. 

Advanced attention to detail. 

Ability to work under pressure. 

The Sous Chef will assist the Executive Chef/Executive Asian Chef with scheduling, menu costing, menu developing, recipe creation, invoice imputing, and kitchen management.   

Responsibilities and Duties: 

Promote, work, and act in a manner consistent with the mission of Cash & Ace Casinos. 

Consistently offer professional, friendly, and proactive guest service while supporting fellow colleagues. 

Prepare and service all food items for a la carte menus according to restaurant recipes and standards. 

Actively share ideas, opinions, and suggestions in daily shift briefings. 

Maintain proper rotation of product in all coolers to minimize wastage/spoilage. 

Ensure storeroom requisitions/orders are accurate. 

Have full knowledge of all menu items, daily features, and promotions. 

Ensure the cleanliness and maintenance of all work areas, utensils, and equipment. 

Follow kitchen policies, procedures, and service standards. 

Follow all safety and sanitation policies when handling food and beverage. 

Other duties as assigned. 

Assist Food & Beverage management team with stock-take as requested. 

Assist in transporting of food, beverage, and other items to and from the kitchen. 

Assist kitchen team in replenishing food items, crockery, cutlery, etc., on special functions/busy periods. 

Attend Department meetings as requested. 

Other duties as assigned. 

Education and Experience: 

High school diploma. 

Post-secondary training at a culinary institution. 

2 or more years’ experience working within the food industry as a Line Cook, Sous Chef, or Executive Chef.  

A journeyman Red Seal Certification or Culinary Arts Certification preferred.  

 Must poses 3-5 years of experience in a similar management role. 

Specific Hospitality food and beverage operational experience would be an asset with an understanding of menu design, inventory control and food cost practices and procedures.  

Skills and Abilities: 

Ability to work cohesively as part of a team. 

Ability to focus attention on guest needs, always remaining calm and courteous. 

Highly responsible and reliable. 

Follows all safety and sanitation policies when handling food and beverage. 

Consistently offers professional, friendly, and engaging service. 

Follow outlet policies, procedures, and service standards. 

Professional demeanor and ability to approach situations in a tactful manner.  

Ability to work calmly under pressure and treat others with respect regardless of their status or position. 

A passion for providing excellent service and full alignment with the organization’s vision. 

Training in Outlook Express, Microsoft Office (Word and Excel) is required.  

Job Requirements: 

Ready and willing to work a flexible schedule, including graveyards, weekends, and holidays. The hours of work will be based on operational needs. 

Knowledge of AGLC Terms & Conditions and Operating Guidelines. 

Knowledge and ability to clearly explain operating house rules to guests and employees. 

Proven hands-on experience in leading, motivating and scheduling a large team of kitchen employees.  

Work Conditions and Physical Requirements: 

Walk/stand – Must be able to walk/stand throughout much of the shift. 

Talk/hear – must be able to detect, determine, identify, observe, inspect, and assess.  This position frequently communicates with guests and employees throughout the entirety of the shift. Must be able to exchange accurate information and professionalism in these situations.   

Ability to handle using a wok frequently. 

Occasional kneeling, pushing, and pulling. 

Occasional ascending or descending ladders, stairs, and ramps.?? 

Frequent lifting and carrying up to 50 lbs. 

Works in an indoor, fast-paced environment. 

Advanced attention to detail. 

Ability to work under pressure.