RESPONSIBILITIES AND DUTIES

o Promote positive customer service in and around the Casino.

o Answer inquiries and assist patrons when and where possible.

o Maintain constant vigilance to ensure the safety of both patrons and staff.

o Actively communicate with team members and on-shift supervisors to identify and supply information regarding suspicious activities, individuals, and/or misconduct.

o Actively participate in the removal of individuals deemed undesirable, disruptive and/or under the influence.

o Escort of patrons and staff to and from the Casino upon request.

o Implementing fire alarm, bomb threat or robbery protocols, including full evacuation.

o Response to security incidents or medical emergencies in a timely fashion.

o Pit Check - Ensure table boxes are distributed to appropriate tables, and boxes have been properly reset and locked by count room staff. Completed once in the evening after the close of table games and once by morning staff, before the casino opens, to prevent mishaps during the table box pull.

o Adheres to good OH&S practices.

o Ensure all irregular, unusual, suspicious, or illegal activities are controlled and reported.

o Ensure the accurate and neat recording of all activities in the appropriate logs and reports.

o Safeguard all confidential information and exercise due care to prevent its improper disclosure or use.

o Maintain and promote good public relations and communications with the Casino's patrons and staff.

o Comply with all company rules, regulations, policies and procedures.

o Ensures all money and chips are safe.

o Complete incident reports as needed.

o Execute duties in a positive and a professional manner.

EDUCATION AND EXPERIENCE

o Minimum of 1 year customer/public service experience.

o Security/Gaming experience preferred.

o Knowledge of Microsoft Office.

o Must be able to complete all regulatory requirements prior to commencing work.

o Police information check (no older than 90 days)

o Pro-Tect

o Pro-Serve

o Anti-money laundering training

o AGLC Deal-Us In

o Must have current First Aid/CPR C/AED certificate or obtain within 90 days of employment.

o Alberta Security License is an asset.

o Post-Secondary Education in Criminal Justice, Psychology, Sociology or related fields is an asset.

SKILLS AND ABILITIES

o Must be 18 years or older to work in a casino.

o Excellent written and oral communication skills.

o Demonstrated customer service abilities.

o Prior training in de-escalation and conflict resolution is an asset.

PHYSICAL REQUIREMENTS

o Must be able to lift 25kg (approx. 50lbs).

o Ability to restrain violent individuals and be involved in physical conflicts.

o Ability to sit, stand, and walk for extended periods of time.

o Ability to respond quickly to urgent and emergency situations.

o Ability to work inside and outside in all weather conditions.

Under the direction of the Games Manager/Supervisor/Pit Boss, the Table Games Dealer is responsible for dealing cards to guests in accordance with Alberta Gaming Liquor & Cannabis (AGLC) Terms and Conditions while providing excellent customer service. Maintaining the company’s core values is essential for this position. The Table Games Dealer is critical to the success of our business and always maintains a professional manner.

Responsibilities and Duties:

Welcomes guests to the table and deal cards as per AGLC Terms and Conditions.

Responds to guest issues and escalate as required.

Monitors chips and cash and ensures the integrity of the game.

Observes problematic guest behaviors and reports to the Supervisor as required.

Is a great team player and exemplify outstanding guest service, to both internal as well as external guests.

Develops and cultivates strong working relationships with guests, ownership, employees, the AGLC and the community and charitable organizations.

Ensures compliance with AGLC policies.

Ensures compliance with licensing laws, health and safety and other statutory regulations.

Promotes and maintains the highest levels of integrity and customer service.

Ensures outstanding guest service by responding promptly to guest needs and requests for service.

Follows and supports the core values of the company.

Other duties as required.

Education and Experience:

Minimum of high school education or suitable combination of education and experience.

Minimum six (6) months of dealing experience, preferred.

Current AGLC registration gaming license, or ability to successfully become a registered gaming worker.

Ability to successfully pass a criminal background check.

AGLC certifications including Anti-money Laundering (AML) Certification, Deal us in Phase 1.

AGLC certifications including Deal us in Phase 2 and ProServe certification are considered an asset.

Skills and Abilities:

Ability to speak English is mandatory. Ability to fluently speak additional languages is an asset.

Strong work ethic with ability to maintain professionalism and a high level of confidentiality.

Knowledge of gaming controls.

Ability to maintain effective table control, in terms of both game speed and protecting the integrity of the game.

Ability to maintain 20+ hands per hour.

Ability to recognize signs of collusion or team play, angling, obvious misinterpretation, or manipulation of the house rules, etc.

Excellent written and verbal communication skills.

Excellent interpersonal skills, organized, with strong problem-solving skills.

Experience dealing with VIP guests is considered an asset.

Job Requirements:

Ready and willing to work a flexible schedule, including graveyards, weekends, and holidays. The hours of work will be based on operational needs.

Knowledge of AGLC Terms & Conditions and Operating Guidelines.

Knowledge and ability to clearly explain operating house rules to guests and employees.

Professional demeanor and ability to approach situations in a tactful manner.

Ability to work calmly under pressure and treat others with respect regardless of their status or position.

A passion for providing excellent service and full alignment with the organization’s vision.

Strong willingness to learn about guest needs and wants.

Work Conditions and Physical Requirements:

Stand/sit – Must be able to remain in a stationary position for most of the shift.

Walk – Must be able to occasionally move about inside the Casino.

Use of hands/fingers – must be able to use both hands to deal cards, pay chips, etc.

Talk/hear – must be able to detect, determine, identify, observe, inspect, and assess. This positions frequently communicates with guests and employees throughout the entirety of the shift. Must be able to exchange accurate information and professionalism in these situations. Visual acuity of at least 20/40 in either or both eyes with or without corrective lenses.

Works in an indoor, fast-paced environment.

Advanced attention to detail.

Ability to work well under pressure. 

Reporting to the Security & OHS Manager, the Senior Security Supervisor is a full-time working shift supervisor with additional administrative and leadership responsibilities supporting the Security & OHS Manager. In addition to directly supervising security operations during assigned shifts, this role contributes to documentation quality, regulatory compliance support, staff guidance, and the consistent application of professional standards across all shifts.

This position provides on-floor leadership in a 24/7 casino environment with AGLC oversight and public patronage. The Senior Security Supervisor is expected to exercise sound judgement, professionalism, and discretion while balancing guest service, regulatory requirements, and operational safety. While this role supports broader departmental objectives, it remains primarily an on-the-floor supervisory position and is not a desk-based or management role.

Key Responsibilities

On-Floor Supervision & Incident Leadership

• Act as the working shift supervisor during assigned shifts, providing direction and oversight to security staff.
• Lead or coordinate responses to security, medical, and safety-related incidents, ensuring appropriate escalation and documentation.
• Provide real-time guidance to staff on policy application, de-escalation, and professional conduct.
• Ensure consistent enforcement of internal policies, procedures, and AGLC Terms & Conditions.

Documentation & Compliance Support

• Complete and review incident and shift reports for clarity, accuracy, and regulatory defensibility.
• Support documentation standards and reinforce reporting expectations across shifts.
• Assist with compliance-related processes including Self-Exclusion (SE), ProTect, AML, and other AGLC programs as required.
• Liaise professionally with Surveillance, internal departments, and external partners during incidents or reviews.

Security Operations & Facility Oversight

• Support administration of access control systems, electronic key control, and restricted-area protocols.
• Maintain awareness of banned-person records, patron identification standards, and secure asset handling requirements.
• Monitor security systems, equipment, and emergency supplies; report deficiencies and operational concerns.
• Conduct on-floor presence across all casino outlets to maintain visibility, situational awareness, and standards.
• Support emergency responses including alarms, medical incidents, evacuations, and facility safety issues.

Staff Support & Development

• Train, coach, and mentor security staff during assigned shifts.
• Reinforce professionalism, communication standards, and appropriate use of authority.
• Support onboarding and ongoing development of team members through example and guidance.

Education and Experience

• Post-secondary education or an equivalent combination of education and experience.
• Minimum 2–5 years of experience in a security supervisory or senior security role.
  • Casino security experience is a strong asset.
  • Experience in regulated, age-restricted, hospitality, or entertainment environments is an asset.
• Demonstrated experience in non-physical conflict resolution and de-escalation.
• Experience supporting health and safety practices or OHS-related activities is an asset.
• Experience working with a multicultural workforce.
• Intermediate proficiency with Microsoft Office (Word, Excel, PowerPoint).

Certifications and Requirements

• Excellent English verbal and written communication skills.
• Ability to work a flexible schedule including days, evenings, nights, weekends, and holidays.
• Clear Criminal Record Check.
• Valid Alberta Driver’s License.
• Valid AGLC Gaming Registration.
• Required AGLC certifications (or ability to obtain):
  • ProTect
  • ProServe
  • Reel Facts
  • Deal Us In Phase 1 & 2
  • Anti-Money Laundering (AML)
• Standard First Aid Level C with AED.
• Alberta Security Services and Investigators License (asset).
• PPCT or equivalent training (asset).
• CRSP designation or progress toward certification (asset).

Skills and Abilities

• Ability to exercise sound judgement in low-incident, high-accountability environments.
• Strong written documentation skills with attention to detail and clarity.
• Professional, calm, and respectful approach when interacting with guests, staff, and external partners.
• Ability to lead by example and influence staff across rotating shifts.
• Strong situational awareness and decision-making under pressure.
• High level of integrity, discretion, and reliability.

Work Conditions and Physical Requirements

• Ability to walk, stand, or sit for extended periods throughout all casino outlets.
• Frequent communication with guests and staff requiring clear and professional information exchange.
• Occasional kneeling, pushing, pulling, and use of stairs or ladders.
• Frequent lifting and carrying of items up to 50 lbs.
• Work in a fast-paced indoor environment requiring sustained attention and composure.
• Ability to restrain individuals and respond to physical altercations when required, in accordance with policy and training.

The Sous Chef will assist the Executive Chef/Executive Asian Chef with scheduling, menu costing, menu developing, recipe creation, invoice imputing, and kitchen management.   

Responsibilities and Duties: 

Promote, work, and act in a manner consistent with the mission of Cash & Ace Casinos. 

Consistently offer professional, friendly, and proactive guest service while supporting fellow colleagues. 

Prepare and service all food items for a la carte menus according to restaurant recipes and standards. 

Actively share ideas, opinions, and suggestions in daily shift briefings. 

Maintain proper rotation of product in all coolers to minimize wastage/spoilage. 

Ensure storeroom requisitions/orders are accurate. 

Have full knowledge of all menu items, daily features, and promotions. 

Ensure the cleanliness and maintenance of all work areas, utensils, and equipment. 

Follow kitchen policies, procedures, and service standards. 

Follow all safety and sanitation policies when handling food and beverage. 

Other duties as assigned. 

Assist Food & Beverage management team with stock-take as requested. 

Assist in transporting of food, beverage, and other items to and from the kitchen. 

Assist kitchen team in replenishing food items, crockery, cutlery, etc., on special functions/busy periods. 

Attend Department meetings as requested. 

Other duties as assigned. 

Education and Experience: 

High school diploma. 

Post-secondary training at a culinary institution. 

2 or more years’ experience working within the food industry as a Line Cook, Sous Chef, or Executive Chef.  

A journeyman Red Seal Certification or Culinary Arts Certification preferred.  

 Must poses 3-5 years of experience in a similar management role. 

Specific Hospitality food and beverage operational experience would be an asset with an understanding of menu design, inventory control and food cost practices and procedures.  

Skills and Abilities: 

Ability to work cohesively as part of a team. 

Ability to focus attention on guest needs, always remaining calm and courteous. 

Highly responsible and reliable. 

Follows all safety and sanitation policies when handling food and beverage. 

Consistently offers professional, friendly, and engaging service. 

Follow outlet policies, procedures, and service standards. 

Professional demeanor and ability to approach situations in a tactful manner.  

Ability to work calmly under pressure and treat others with respect regardless of their status or position. 

A passion for providing excellent service and full alignment with the organization’s vision. 

Training in Outlook Express, Microsoft Office (Word and Excel) is required.  

Job Requirements: 

Ready and willing to work a flexible schedule, including graveyards, weekends, and holidays. The hours of work will be based on operational needs. 

Knowledge of AGLC Terms & Conditions and Operating Guidelines. 

Knowledge and ability to clearly explain operating house rules to guests and employees. 

Proven hands-on experience in leading, motivating and scheduling a large team of kitchen employees.  

Work Conditions and Physical Requirements: 

Walk/stand – Must be able to walk/stand throughout much of the shift. 

Talk/hear – must be able to detect, determine, identify, observe, inspect, and assess.  This position frequently communicates with guests and employees throughout the entirety of the shift. Must be able to exchange accurate information and professionalism in these situations.   

Ability to handle using a wok frequently. 

Occasional kneeling, pushing, and pulling. 

Occasional ascending or descending ladders, stairs, and ramps.?? 

Frequent lifting and carrying up to 50 lbs. 

Works in an indoor, fast-paced environment. 

Advanced attention to detail. 

Ability to work under pressure.